Gijura MB will inform the customer of the transfer, via email, when order is shipped. In exceptions (especially if the products are out of stock or if bulk goods are being ordered) there can be a difference of up to 15 business days between receipt of payment and delivery.
To ensure the safe delivery of your parcel, the courier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot.
In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified.
You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.
SHIPPING CLAIMS MANAGEMENT
Claims for packages marked “delivered" must be filed during 15 days from the date the package was marked “delivered.”
Claims for packages presumed to be lost (where the status is not “delivered”) must be filed no later than 15 days from the last tracking update.
If the products selected by the customer are not available at the time the order is placed, Gijura MB will inform the customer upon receipt of the order. If there is a possible delivery delay of more than two weeks, the customer will be informed about the delay and has the right to cancel his order.
RETURNING INFORMATION
You can return any item within 14 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging)
If you revoke this Agreement, we shall reimbourse you immediately and no later than 14(fourteen) days from the date on which we receive notice of your revocation of this Agreement for all payments we have received from you, excluding delivery charges. For this refund we will use the same means of payment that you used for the original transaction. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You should return the goods to us immediately and in any case within 14 days of the day on which you notify us of the withdrawal of this contract at the latest. This period shall be deemed to have been met if you dispatch the goods before expiry of the period of fourteen days.
Cost of returning the goods will be at your expense. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for testing their condition, properties and functionality.